Emotional Intelligence Training - Durban

Emotional Intelligence Training

>Emotional Intelligence Training

Through this Emotional Intelligence Training - which we run publicly and in-house throughout South Africa - delegates are equipped with life-skills and inter-relational competencies that enable them to significantly increase their EQ and overall effectiveness.

Over the past 30 years, Personal Mastery and Emotional Intelligence Training (EQ) have become recognized as highly significant factors in the effectiveness of supervisors, managers and professionals in the workplace – at least as significant as IQ; probably more so.

The good news is that one’s personal effectiveness and one's EQ can be developed and enhanced.

Course duration:  3 days

Course content and outcomes:

  • What is emotional intelligence, and why is it so important in the workplace?
  • Understanding the 3 major theories and underlying principles of emotional intelligence
  • The five components of emotional intelligence at work
  • How the brain works – the neurological & physiological basis of emotional intelligence
  • The functions of emotions – and the potential damage of its aftershocks: moods
  • Plutchik’s model of emotions – identifying & controlling emotional triggers / hot buttons
  • Conducting a self-assessment on your own emotional intelligence
  • Developing your emotional intelligence across all 5 dimensions of emotional intelligence
    • Enhancing your self-awareness dimension
      • Identifying your levels of self-awareness and openness
      • Behavioural styles / temperaments analysis:
        • Understanding your dominant behaviour style and those of others
        • Acquiring competencies to adapt your style when interacting with other styles
      • Clarifying your values
      • Self-confidence – how one should go about building it
    • Enhancing your self-regulation dimension
      • Assertiveness, aggression and submissiveness
      • Assessing the effectiveness of your locus of control
      • Controlling destructive thoughts
      • Envisioning and goal setting
      • Understanding change management principles
    • Enhancing your motivation dimension
      • Building a positive attitude
      • Tools to pass it on & motivate others
      • Failure and success cycles
      • Motivation and demotivation cycles
    • Enhancing your social awareness dimension
      • Effective communication – principles and skills
      • Active listening and empathy
    • Enhancing your social skills dimension
      • Building trust and earning respect
      • Giving and receiving feedback
      • Managing conflict

    Click to view our Emotional Training Courses on our website

Contact Details

Contact Person: 

Ron / Michele
Course Details

Unit Standard: 

Unit Standard 252031: Apply the principles and concepts of emotional intelligence to the management of self and others

NQF Level: 

Level 5



Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

3 days


In-house and public course fees on reques