Problem Solving Training and Root Cause Analysis Training - Port Elizabeth

This 2-day Problem Solving and Root Cause Analysis Training - which we run publicly and in-house throughout South Africa - is Seta accredited, and is aligned to Unit Standard 14927: Apply Problem Solving Strategies.

It is designed for individuals and teams responsible for:

  • Identifying & tackling problems promptly & efficiently
  • Conducting root-cause analysis
  • Implementing & monitoring solutions
  • Utilizing sound judgement in making decisions
  • Developing innovative solutions and ideas

Suitable for:   All employees

Course duration:   2 days

NQF Level:   4

Course content and outcomes:

Through this Problem Solving Training and Root Cause Analysis Training Course, delegates will gain understanding and work through practical workplace applications of:

  • The fundamentals of problem solving
    • Why it is important to differentiate between problem solving and decision making
    • Handling routine problems and complex problems
    • The importance of attitude in problem solving
    • Positive thinking and positive assertion in problem solving
  • Root-cause analysis in problem solving, including:
    • Five why’s
    • The 8 Discipline Problem Solving Model
    • Cause and effect analysis (Fishbone diagram)
  • Whole brain thinking in problem solving
    • Brainstorming and mind mapping
    • Lateral thinking
    • The 80/20 effort principle
  • Problem detection and prevention
    • Kaizen / Continuous improvement
    • Learning from mistakes made
    • Poka Yoke (make it “mistake-proof”)
    • The 5S Problem Prevention Model:
      • Stop, Speak, Space, Sort, Sequence
  • Critical thinking and decision making skills

Click here to view our Problem Solving Training and Root Cause Analysis Training Courses on our website

Contact Details

Contact Person: 

Ron / Michele
Course Details

Unit Standard: 

Unit standard 242817 Solve problems, make decisions and implement solutions

NQF Level: 

Level 4



Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

2 days (Customizable, depending on the target audience)


In-house and public course fees on request