This course is designed for employed and unemployed individuals who wish to work in the contact Centre Industry. The call centre and the front desk are the voice and face of the company. It also serves as the entry qualification into Contact Centre Operations and Management. The qualification provides an introduction to contact centre and/or Business Process Outsourcing operations. The qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service.
Contact Centre is often the central point from where all customer interactions can be managed across different channels. Contact Centre agents use email, social media, messaging, or chats to communicate with customers and handle inbound and outbound calls.
This training workshop will equip delegates with the required skills to recover debt within a Contact Centre environment.
Target Audience:
The training workshop is aimed at all individuals who operate in a Contact Centre environment and are required to contact customers with regards to collecting outstanding debt.
Learning Outcomes:>
By the end of this training workshop delegates should be able to understand and apply the:
MSC Business College - Corporate Training division is a group of South African-based education brands responding to the increasing demand for affordable, high quality and relevant educational training services. Our goal is to enhance the skills of human capital through practical training and innovative delivery methods which are rooted in industry principles.
We all have them. Customers who are livid, who seem unreasonable and who demand satisfaction immediately. If you’re at the sharp end of this particular stick, you have been handed a significant responsibility. Its up to you to save your organisation’s reputation, and to turn the complainant into a loyal customer again.
Health and Safety Induction videos serves to train and inform staff, visitors and contractors of the Hazardous processes, Hazardous material, noise zones or any potential hazards they may encounter while at work or during a visit to the site.
Such videos are equally necessary as they serve to orientate and induct the new staff within the organisation.
Eskilz College began back in 2002 providing training and development for individuals and corporates. In 2012 Eskilz College changed its company structure to pursue it’s accreditation as a Private Further Education and Training College.
Eskilz College has it head office in Tongaat, Kwa Zulu Natal and has opened a branch in North Riding, Gauteng. Our passion remains in assisting people realize their full potential.
Our Vision
Our vision is to provide quality education across a broad spectrum of sectors with the aim of strengthening the South African economy
(Inclusive of Advanced Health and Safety Training Course).
Learners will learn to apply safety, health and environmental principles and procedures in a workplace to
contribute to safe and healthy working environment and to assist management in implementing
SHE management programs in the workplace.
By selecting SRA SHE Solutions as your partner in the Safety Health and Environmental Protection of your business, you have chosen COST EFFECTIVE, IMPACTIVE and RELEVANT services.
SRA She Solutions specialises in new and innovative ideas in Occupational Risk Management.
