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Call Centre & Contact Centre Training

Customer Service Excellence for isiZulu Speakers

Course Category:
Front Line
Duration: Half Day
Time: 8:30am-12:00pm

WHO SHOULD ATTEND

Any individual whose home language is isiZulu and who comes into contact with potential or existing customers (both externally and internally)

HOW YOU WILL BENEFIT

You will gain an understanding of the importance of delivering consistent customer service excellence
You will acquire fundamental, usable skills that will help improve customer service levels in your company
WHAT WILL BE COVERED

Customer Service Training

Course Overview

Fact: 7 out of 10 customers who switch to a competitor do so because of poor service.

There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers. This training program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier.

Telephone Skills

COURSE OVERVIEW

The telephone contributes to quick and cost-effective business communication, but this dynamic instrument can only be a tool to enhance business opportunities once we know how to use it effectively. In most cases, the telephone is the first contact customers have with your organisation and the way in which you apply your telephone skills can make or break the corporate image.

***CUSTOMER SERVICE EXCELLENCE 2022***

The perfect course for all client facing staff and employees dealing with people needing to have a professional business approach and etiquette.

• Understanding Customer Service

• Focusing on the Customer

• Handling Complaints

• Delivering Excellent Customer Service on the Telephone

• Coping with Stress

• Going the Extra Mile!

The course is adaptable to all levels of staff - Different dates and venues available - On-site training optional.

Course presented nationwide!

US Aligned: 7789 NQF: 4 CREDITS: 8

The Mindspa Institute

The Mindspa Institute was founded in 2007 and focuses on customising strategic, training and motivational interventions to suit the specific and unique needs of the client.

With our many years of hands on experience gained in the corporate environment we are positioned to provide our clients with customised design and delivery of innovative business and people solutions in a very practical and useful manner and geared for the South African reality.

VETTA Internationale

At VETTA, we don’t see ourselves as any ordinary training company. We’re dynamic and service the specific training and development needs of small, medium and large business, from a wide selection of leading-edge courses and products, with a strong focus on experiential value, sustainability and return-on-investment. Offering over 60 ‘essential skills’ courses (accredited or non-accredited) for more than 19 years, we are in the business of maximising and sustaining the value of human resources.VETTA Internationale offers hands-on, practical training workshops for every level of learner.

Palomino Training Solutions

With over 50 softskills workshops to choose from, we are able to help you achieve most of the outcomes that you desire in the workplace.

Our workshops range from Telephone Etiquette and Customer Service; to Anger Management and Conflict Resolution; to Supervising Training and HR for the Non-HR Manager.

They are specially designed for maximum interaction.

Learners leave the workshops feeling inspired and motivated, equipped with a wealth of knowledge and hands-on tools that they are able to use and implement.

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