Duration: Half Day
WHO SHOULD ATTEND
Any individual whose home language is isiZulu and who comes into contact with potential or existing customers (both externally and internally)
HOW YOU WILL BENEFIT
You will gain an understanding of the importance of delivering consistent customer service excellence
You will acquire fundamental, usable skills that will help improve customer service levels in your company
WHAT WILL BE COVERED
Fact: 7 out of 10 customers who switch to a competitor do so because of poor service.
There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers. This training program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier.
This workshop will equip Contact Centre individuals with the knowledge, skills and attitude to maximize operating within the Contact Centre domain. Upon successful completion of this qualification, the learner would be able to:
The telephone contributes to quick and cost-effective business communication, but this dynamic instrument can only be a tool to enhance business opportunities once we know how to use it effectively. In most cases, the telephone is the first contact customers have with your organisation and the way in which you apply your telephone skills can make or break the corporate image.
The Mindspa Institute was founded in 2007 and focuses on customising strategic, training and motivational interventions to suit the specific and unique needs of the client.
With our many years of hands on experience gained in the corporate environment we are positioned to provide our clients with customised design and delivery of innovative business and people solutions in a very practical and useful manner and geared for the South African reality.
At VETTA, we don’t see ourselves as any ordinary training company. We’re dynamic and service the specific training and development needs of small, medium and large business, from a wide selection of leading-edge courses and products, with a strong focus on experiential value, sustainability and return-on-investment. Offering over 60 ‘essential skills’ courses (accredited or non-accredited) for more than 19 years, we are in the business of maximising and sustaining the value of human resources.VETTA Internationale offers hands-on, practical training workshops for every level of learner.
Omni HR Consulting was founded in 2009 as a private further education and training (FET) college, with a clear directive to provide business and people development solutions through various training and consulting services.
The 4IR and COVID-19 have forced us into a new reality that requires the re-examination and restructuring of South Africa’s post-school skills development system so that it is fit-for-purpose to prepare the workforce for the new world of work.