We are JVR Academy, and we believe soft skills are power skills.
Globally there has been a dramatic increase in the demand for higher cognitive, as well as social and emotional skills. These skills have historically been branded “soft skills”, but because they are so crucial to the survival and growth of a business, we call them POWER SKILLS.
The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/ or teams.
This 2 Day Accredited Short Course will help you understand and be compliant to international and local marketing codes that apply to Pharmaceutical, Medical Devices and Diagnostic Products.
Corporate Training Inc is a registered non-profit organisation which provides skills upliftment through online platforms and face-to-face solutions.
We offer skills development through, training, mentoring and business incubation. We are BBBEE compliant and provide accredited outcomes-based education nationally.
With over 20 years of training and customer experience expertise, we have upskilled and trained over 250 companies.
The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/or teams.
