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Customer Service and Frontline

College of Cape Town

At the College of Cape Town, we work hard at creating an environment that is conducive to learning.

Our facilities are not just considered world class, but are also easily accessible.

In addition, we pride ourselves in having a competent and dedicated staff who will go to great lengths to provide you with the necessary services.

We have committed ourselves to provide you with Quality Education and Training.

In this regard, we emphasize the provision of quality in terms of teaching, learning as well as all related and supporting services.

JVR Academy

We are JVR Academy, and we believe soft skills are power skills.

Globally there has been a dramatic increase in the demand for higher cognitive, as well as social and emotional skills. These skills have historically been branded “soft skills”, but because they are so crucial to the survival and growth of a business, we call them POWER SKILLS.

Some examples of power skills include:

Customer Service Excellence

The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/ or teams.

Corporate Training Inc

Corporate Training Inc is a registered non-profit organisation which provides skills upliftment through online platforms and face-to-face solutions.

We offer skills development through, training, mentoring and business incubation.   We are BBBEE compliant and provide accredited outcomes-based education nationally.

With over 20 years of training and customer experience expertise, we have upskilled and trained over 250 companies. 

Customer Service Excellence

The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/or teams.

The Learning Development Group

The LD Group offers innovative, flexible, and evolving learning development solutions that transform organisations and individuals.

We design, implement, and deliver services across industries, within the following specialist areas:

  • BBBEE Consulting
  • Disability Management Service and & Sensitization Training
  • Skills Development & Employment Equity Facilitation

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